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Shipping & Returns

Shipping Policy

Shipping and Delivery
a. Shipping Methods: We offer various shipping methods, which may be subject to additional terms and conditions. Please refer to our Shipping Policy for detailed information.
b. Delivery: While we strive to meet estimated delivery times, they are provided for informational purposes only and are not guaranteed. We are not responsible for any delays or failures in delivery caused by circumstances beyond our control.

Return & Refund Policy

1. Changed your mind? No problem. You have the right to return any or all items in your order for any reason at all, by notifying us and returning the items within 7 days after your receipt of the order.

You can return your order by simply placing a return request on the Online Store.

You can go to My Orders on Your account page, then click on the order you want to return, select the item to be returned and submit the request. After that, please place the item you wish to return in the parcel the item was received in and hand it over to the delivery person assigned to carry out the pick-up.

If you want to arrange for the return of your item in an alternative manner, then please contact Customer Service.

2. If you choose to make a return, we will refund you the order value except the cost of delivery. Furthermore, should you choose to keep certain items and only return parts of your order, the delivery cost will not be refunded. 

3. The refund will be made to the same payment method you used to place the order, within 30 days of us receiving the items back. If you have not received your refund within 30 days, please contact Customer Service and we will help you.

Read more about our Return/refund policy on

4. We will give you a full refund for any returned item provided that it is returned in the same condition as it was in upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than to try the item on) and the value of the item has been reduced, in such cases we offer no refund.

5. The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed, such as certain underwear, swimwear, piercing Jewellery, face masks, beauty products and cosmetics.


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